Return & Refund Policy

Effective Date: 01/02/2025

1. Returns

We want you to be completely satisfied with your purchase! If you are not happy with your order, you may return it under the following conditions:

• Return Window: You can return items within 7 days of delivery.
• Item Condition: Products must be unused, in original packaging, and with all tags attached.
• Non-Returnable Items: The following items cannot be returned:
  • Perishable goods (food, flowers, etc.)
  • Personalized/custom-made items
  • Digital products/downloadable content
  • Gift cards

2. Refunds

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 2 days to your original payment method.
• Shipping costs are non-refundable, except in cases of defective or incorrect items.

3. Exchanges

If you need to exchange an item for a different size, color, or model, please contact us at 📧 Email: support@zacollections.co.uk
📞 Whatsapp: +447438981380 before sending it back. Exchanges are subject to product availability.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our mistake (wrong or defective item).
• We recommend using a trackable shipping service to ensure safe return.

5. How to Initiate a Return

1. Contact us at 📧 Email: support@zacollections.co.uk
   📞 Whatsapp: +447438981380 with your order number and reason for return.
2. Wait for our approval and return instructions.
3. Ship the item back using a secure and trackable method.

For any questions, feel free to reach out at 📧 Email: support@zacollections.co.uk